When will I get my order?
After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within 24hrs of ordering.
We work hard to get your order shipped as soon as possible. If you are within metropolitan areas of capital cities, your order should arrive within 2-4 business days if you choose Parcel Post Shipping. Shipping will be faster if you choose Express Post Shipping - please check with the Australia Post website for exact delivery information.
If goods are unavailable we will inform you accordingly and delivery will take a little longer. If you wish to query a delivery please contact us at firstname.lastname@example.org
What does shipping cost?
Shipping on orders of $75 or more are free in Australia (Parcel Post). For orders less than $75, we deliver via Parcel Post for $10. We also offer Express Post shipping at a flat rate of $15.
Can I send my order overseas?
Orders placed on our website can only be delivered to an Australian address. If you’d like us to put you in touch with an international distributor, please contact us for details.
What if I need to change my order?
We are unable to make changes to orders once placed. Orders are processed very quickly, so if you need to cancel your order please call our Customer Care team immediately. We are unable to cancel orders once they have shipped. See returns and exchanges for information about sending products you've ordered back to us.
PRODUCT RETURNS AND EXCHANGES
Can I return or exchange my order?
We are sure that you will love your new skincare as much as we do. If you don’t, that’s ok – you have up to 14 days from receipt to return your product to exchange for a product of the same value. This return and exchange policy does not apply to goods which have been used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition.
All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered Post and that you pre-pay all postage. You assume any risk of lost, theft or damaged goods during transit. We therefore advise you take out shipment registration of insurance with your postal carrier. Africology Australia will not be responsible or parcels lost or damaged in transit if you choose not to insure.
We do not exchange or refund gift vouchers or promotional items.
If you’re not happy with your products, please let us know. We always try and help where we can.
How do I return an order?
Please contact us via email or phone and we will explain the process to you.
When can I expect my refund or exchange?
Please contact us via email or phone for more information.
What if my order was wrong or the product is damaged?
Please contact us as soon as you can with your order number and details of the incorrect or damaged product.
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